We need this information to locate your Lumosity charge You will not receive a response if submitting feedback. Please choose your birthdate in the fields below. Month Day Year Birthdate Please update my birthdate. If you're not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "*Ug1r23" or "*123456789". If you canceled your subscription prior to the renewal date, then your account will not be charged. Note: You may see a pending authorization up to 72 hours before the actual renewal date. Add file or drop files here Please include your Google Play order number. If you need a response, then please submit your request through another form. If you are having a different issue which is preventing you from accessing your free training, please email us ! After you've completed your Fit Test, you'll be able to play games on the Games page, or on an iPad, iPhone, or Android, you'll be able to access free games on the Games tab with the Lumosity app. For more information on the Fit Test, see How do I take the Fit Test?. If you see a calibrate button, you need to finish your Fit Test. The free Fit Test must be completed before you start regular training. The games rotate daily, so you’ll get to experience a balanced set of games without purchasing a subscription. What is included in a free membership?īasic (free) membership includes 3 free games as part of your daily training session. If you've just finished the Fit Test or a workout, you can go to the Games tab to play the games again. On an Android, you'll need to install the Lumosity app in the Play Store. On an iPhone or iPad, you'll need to install the Lumosity app in the App Store. Log in if prompted, then click “Start Training.” You can replay those 3 games as many times as you'd like via the Games tab. If you need a response from our Support team, then please use this form.As a free user you can play 3 games per day as long as you have an account with us.
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